Sensitisation on Covid-19 mode of transmission and its prevention
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Summary
Led an awareness campaign in Minna, Niger State, focusing on the transmission, prevention, and potential cure of coronavirus.
BERNICE OPEYEMI ALONGE
Virtual Assistant & Customer Support Specialist
Wuse 2, NG.About
Highly organized and results-driven Virtual Assistant and Customer Support Specialist with a proven track record of delivering high-quality administrative and client support services. Adept at optimizing operational efficiency, managing complex schedules, and leveraging CRM systems to enhance customer satisfaction and drive business growth for busy professionals and growing enterprises.
Work
Jirey Survey and Company Limited
|Administrative Assistant
Abuja, Federal Capital Territory, Nigeria
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Summary
Orchestrated daily administrative and field survey operations, ensuring efficient workflows and superior client support for a dynamic organization.
Highlights
Coordinated daily administrative and field survey activities, optimizing operational efficiency and resource allocation for critical projects.
Utilized CRM tools to accurately track customer interactions and service delivery, enhancing client satisfaction and maintaining data integrity.
Digitally logged all communications, including calls, emails, and service requests, ensuring comprehensive record-keeping and compliance.
Managed executive schedules, meetings, and complex time zone coordination, preventing conflicts and maximizing leadership productivity.
Maintained organized digital filing systems and documentation records, improving accessibility and retrieval of vital information.
Responded promptly to customer inquiries and resolved issues, contributing to positive service outcomes and strengthened client relations.
KENJONNY FASHION COUTURE
|Personal Assistant to Chief Executive Officer
Abuja, Federal Capital Territory, Nigeria
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Summary
Provided comprehensive executive support, managing calendars, communications, and critical documentation to ensure seamless operations for the CEO.
Highlights
Managed executive calendars, scheduled meetings, and coordinated communication, streamlining the CEO's daily operations and strategic engagements.
Prepared comprehensive management reports, expense reports, and funding documentation, facilitating informed decision-making and financial oversight.
Handled all company communications through emails, calls, and correspondence, maintaining professional external and internal relations.
Coordinated company events, meetings, and travel arrangements, ensuring successful execution and logistical efficiency for key initiatives.
Maintained CRM systems and organized key stakeholder databases, improving relationship management and outreach efforts.
Responded to inbound customer inquiries, ensuring prompt and effective resolution to enhance client satisfaction and brand reputation.
Hilltop Model School
|Chemistry Teacher (NYSC)
Minna, Niger State, Nigeria
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Summary
Delivered engaging chemistry lessons and managed laboratory practicals, fostering student learning and academic progress within the NYSC program.
Highlights
Prepared and delivered comprehensive chemistry lesson plans, enhancing student comprehension and engagement in complex scientific concepts.
Organized laboratory equipment for hands-on practicals, ensuring a safe and effective learning environment for students.
Observed students' performance and provided targeted corrections and feedback to improve academic outcomes and skill development.
Liaised effectively with parents on student performance and progress, fostering collaborative relationships to support educational development.
Education
University of Ibadan
Ibadan, Oyo State, Nigeria
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Bachelor of Science Education
Chemistry
Grade: Second Class Lower Honors
Top Trend College
Osogbo, Osun State, Nigeria
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SSCE
Grade: Credits
Awards
Award for Selfless Service in Sustainable Development Goals (SDGs) Community Development Service
Awarded By
NYSC
Recognized for dedicated and selfless service contributing to community development initiatives aligned with Sustainable Development Goals.
Award of Recognition for Service as a Counsellor
Awarded By
Pneuma Youth Empowerment Seminar
Awarded for valuable contributions and service as a counsellor, supporting youth empowerment initiatives.
Languages
English
Yoruba
Hausa (Basics)
Skills
Event Coordination
Company Events, Meeting Coordination.
Time Management
Effective Time management, Scheduling, Prioritization.
Communication Skills
Strong written and verbal communication skills, Customer Inquiries, Stakeholder Management, Liaison.
Confidentiality and Discretion
Confidential handling of executive information, Data Privacy.
Attention to Detail
High attention to detail and accuracy, Record-keeping, Documentation.
Office Productivity Tools
Microsoft Office tools, Google Workspace (Docs, Sheets, Calendar, Gmail), Microsoft Office Suite.
Email and Calendar Management
Email management, Calendar management, Executive Scheduling, Time Zone Coordination.
Travel Management
Flexible with international time zones, Ability to manage multiple travel projects, Online Booking & Travel Platforms.
Customer Relationship Management (CRM)
Customer Data Management Systems (HubSpot), CRM Systems and Tools, Customer Interactions, Service Delivery.
Administrative Support
Administrative Operations, Workflow Management, Digital Filing Systems, Documentation Records.
Executive Support
Personal Assistant, Management Reports, Expense Reports, Funding Documentation.
Project Management
Project Coordination, Sensitisation Projects.
Teaching and Education
Lesson Planning, Classroom Teaching, Laboratory Management, Student Observation, Parent Communication.
Virtual Assistance
Remote Support, Digital Administration.
Video Conferencing
Zoom, Google Meet.
Public Speaking
Sensitisation Campaigns, Presentations.
Interests
Traveling
Public Speaking
Singing
Projects
Sensitisation on clean water and sanitation
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Summary
Organized a sensitisation program at Government College, Minna, Niger State, to educate on best practices for clean water usage and sanitation.
Sensitisation on the 21st Century woman
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Summary
Delivered an awareness program in Minna, Niger State, highlighting the roles and opportunities for women in the 21st century.